About you
Who Are You?
Are you an experienced Data Analyst, Business Analyst, or Data Scientist looking for your next big opportunity in Ireland? Do you excel at using big data analytics to drive business value and optimise operations? As a Data Analyst at Openmind Networks, you will play a pivotal role in delivering data-driven insights to help customers optimise performance and ensure the seamless operation of our services. If you thrive in fast-paced environments and have a passion for turning complex data into actionable insights, this role is for you!
What You Will Be Doing as a Data Analyst?
In this data analysis role, your expertise in big data and data analytics will help improve our services and provide high-value insights to customers. Your main responsibilities will include:
Publishing weekly, high-quality data reports on service performance and data insights related to misuse prevention (e.g., SMiShing, spam) or revenue optimization (e.g., leakage prevention, revenue assurance).
Engaging with customers to present analytical reports, collaborate on actionable insights, and understand their feedback on our service offerings.
Collaborating within the company to manage and refine the process framework for the operation of OMN Protect Services, exploring opportunities for automation and operational efficiency.
Providing strategic feedback to Product Management based on your analysis of service delivery, helping shape future product roadmaps.
Proactively managing customer SLAs, ensuring on-time delivery of reports, and mitigating escalations.
Your profile
Skills and Experience You’ll Bring:
To be successful in this role, you’ll need:
5+ years of experience in data analysis, big data, or business intelligence roles.
Proven expertise in data mining, creating impactful data visualisations, dashboards, and reports.
A Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field; a Master’s degree in Data Analytics or a similar discipline is a plus.
Familiarity with one or few of Kibana, Elastic Search, Logstash, SQL, and scripting languages.
Strong ability to communicate complex data insights to both technical and non-technical stakeholders and experience working cross-functionally to deliver data-driven solutions in a fast-paced environment.
Previous experience in telecommunications is a plus.
Excellent interpersonal, written, and oral communication skills, with a focus on customer relationships.
Ability to multi-task, own projects, and work proactively.
About us
Openmind is an inclusive and equal opportunities employer. We own our commitment to creating an equitable workplace, where everyone can thrive regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. We care for each individual, valuing diversity and embracing uniqueness. Join us and be part of a culture where we live these values, master our craft, and evolve together towards a better future.
Openmind Networks is an independent technology company focused on mobile messaging software and services for the telecoms industry. Openmind messaging solutions allow telecoms firms to consolidate their core messaging, protect their network and unlock the potential in business messaging and 5G. Boasting a highly experienced team of engineers, Openmind has consistently led the way in bringing new innovations to the mobile messaging market.
We are responsible for delivering over 1 billion messages a day with our global customer base which includes some of the world’s largest Mobile Operators, Wholesale Intercarriers, Aggregators and Social Media providers.
